HI AND WELCOME TO JUST ICE MAKERS LETTERS FROM CUSTOMERS PAGE. PASTED BELOW ARE A FEW MORE LETTERS AND NOTES I RECEIVED BACK FROM CUSTOMERS WHOSE ICE MAKER SYSTEMS ARE 100% BACK IN BUSINESS
Just wanted to let you know that I purchased the solenoid, installed it, and it is working very well. Thank you for giving me that extra confidence in going ahead with this repair. That saved me $200-300.
First let me say that dealing with your firm has been a real pleasure. Your friendly, helpful attitude is not a common thing in today's corporate world, where phone calls connect you to an answering machine or to an "English as a 2nd language" 3rd-world citizen (who is really trying to be very helpful, but..). I installed the ice maker, and it is working like a charm. The only problem I am having is my ice cubes are hollow and thin-walled. I suspect that this is due to insufficient water being delivered through the solenoid water valve. (I had this problem with the old ice maker.) So, I am going to pull the refrigerator out from the wall and see if I can find out why water delivery is a problem.
Let me say again how much I have appreciated being a patron of your business.
Don, Installed per your instructions and have a bin full of ice in less than 24 hours. I am very impressed with your prompt service and commitment to customer satisfaction. Thanks! DK
Many thanks for the new SubZero icemaker module fast delivery (three business days), and taking my phone call that helped me learn how to disconnect the existing cable without breaking something. I installed the new unit yesterday in only thirty minutes. And several hours after I primed the unit, the sound of cubes dropping into the drawer ended my apprehension; and brought much praise from my wife who had warned me to call the service tech. Twenty-four hours later the ice bin is almost filled. I am so glad I found your website and service that is everything you claim, just outstanding, I probably avoided a $300-$400 service charge to make the repair. It isn’t so often one finds such a helpful and reputable business on the internet: Very highly recommended. Thanks for being out there.
Everett Ferri, Philadelphia, PA
I received the ice maker and installed it last night. I am happy to report we did NOT have to wait 72 hours. After the four hour priming, it started making ice all night. I could not be happier with your online tips, super quick turnaround of answers and a speedy part delivery. I hope all continues to go well and I hope this ice maker lasts longer than 6 years. Maybe I am too optimistic on an ice maker's typical longevity?
Many thanks again.
I ordered the above part from you. You called me to make sure I was ordering the correct part. You gave me some good tips on removal of the old and installation of the new part.
I received the good part quickly and it works great.
Thanks for your excellent customer service.
I took out the i/m. The shut off arm was installed correctly, but the end of the arm opposite the motor near the water feed was too tightly fitted through the plastic hole. I drilled out the hole a little with a 1/8" bit, put the arm back through, and it dropped all the way down. The i/m works just fine now.
Thanks for all your help. You bring true meaning to the term "customer service".
well, i've waited close to 24 hours to reply because i found something interesting and was waiting to see what developed.
based on your suggestion, i removed the ice maker completely, tested for continuity and it was perfect.
but i noticed that the ice maker was completely full of ice so i defrosted it under hot water. this is where it gets interesting. i saw that one of the "fingers" (what i call the 8 arms that are attached to the rod running the length of the ice maker, what i think pushes the ice down into the bin, was jammed under the "guides". it took some maneuvering but i managed to free up the stuck finger and they all popped up in unison. perhaps some ice got frozen under something and it jammed it (i don't really know) but it seemed to line up with the guides now.
so i re-installed it and primed it again with 6 oz of water. and waited. three hours later, literally as i was sitting down to write you and tell you that it still didn't work, i heard the first batch of ice crescents drop into the bin and then heard the solenoid open and water fill the tray. that was around 11am yesterday morning. as of right now, 11:17am, a little over 24-hours later the bin is well over halfway full and it seems to be operating quite normally (again).
so, you saved yourself the hassle and expense of shipping me a replacement unit. i'm thrilled and you must be as well. i'm extremely happy with your service advice yet again and you can sit back and now that all is right on this, the left coast.
Don, thanks so much again.
Thank you for the exceptional service and super fast shipping.
All went well.
New Smyrna Beach, Fl.
Just a quick not to let you know you were spot on about the filler tube on our refrigerator!!! Took me a moment to get to it (did not know what I was doing ) but your instructions were great! Pulled the filler tube off, ran hot water thru it, reinstalled it and waited for something to happen. Several hours later, it began to make ice….!
Thank you very much for your great advise and should any of my family or friends need parts, I will make sure they visit your site to get what they need.
Once again thank you for everything. Much continued success…! Let me know if I can ever be of service to you.
We have ice!!! Thanks so much. Great instructions, fast shipping, and excellent customer service - wow - thanks again, Don!
Chad and Amy
I wanted drop you a note - thanking again for spending the time on the telephone with me to troubleshoot the problem.
You were quick in your diagnoses and extremely accurate.
You saved me a lot of money on my product and the fee for a service repair person to come to my home.
Total savings for me was about $300.00.
The replacement was super easy - anyone with basic mechanical knowledge can replace an ice maker in minutes.
Again, thanks for your help and because all of these latest appliances being so poorly built, I'm sure I'll need your help
once again in the future. : )
Mike from NJ & Fla
Just wanted to say thanks so much for the Frigidaire replacement icemaker. It fits and it works perfectly! Thanks for being so thorough and so helpful. I appreciate your awesome costumer service and all the directions! So many times you only hear if someone has a problem we need to take the time to tell people when they do a good job. Thanks so much for doing an excellent job!
Have a great day!
Let me say how pleased I am with my purchase. With your quick shipping and excellent product I was able to have the church's ice maker up and running with plenty of ice for Sunday. Thank you very much!
A word of thanks for your knowledgeable assistance and professional service regarding the new ice maker I purchased from you.
Last week the ice maker in my GE side-by-side refrigerator stopped making ice. About all I could do was check the water supply and found that my filter was blocked. I replaced it and found that I once again had a strong water supply to the cold water dispenser, but still no ice. So, I did what a lot of folks probably do, I went on line looking for ice maker prices and advice/tips. Fortunately, I found your site and was particularly impressed by the many favorable comments regarding your service and assistance. Particularly the ones that described how you helped the customer through the install process. Also I will say that your price was the best of several other sites that I looked at. I called your number and you answered promptly, and after giving you just a few facts about my problem, it was immediately evident that you had extensive knowledge of all makes/models of ice makers. It was as if you were standing next to me troubleshooting the problem, you spoke in plain, easy to understand terminology, something any customer would greatly appreciate. Even more importantly, you didn't try to sell any/all related parts, in fact you said 'one part at a time, the ice maker first.'
During the call, I ordered the ice maker that you recommended. Later that same day I received your email confirming the order, including an instructional install attachment, and a shipment tracking number. Three business days later I received the shipment and I live half way across the U.S. from your location. I installed the new ice maker and it immediately it cycled but no water was initially dispensed to fill the ice maker. So, I violated one of your most basic instructions: "Do not micromanage the process", and immediately called you. You patiently said to give it some time to cycle on its own, a day or so.
Well, it is the next day now, I'm sending this note to say that I now have over a 1/2 bucket of ice and it is cycling about every 1 1/2 hours as normal. Thanks again for your assistance. Your professionalism and service is exceptional.
DC in Kansas City
Thanks for finding this. I am sorry to have to bother you about it. Please know that your
outstanding customer service is greatly appreciated. When you say you want satisfied
customers you mean it!
I'm currently in Saudi Arabia but was able to get my ice maker fixed while I was home for
a few weeks over the Summer thanks to your support.
Rec'd the parts today and put them in. Everything seems to be working right. Thank you for your time and knowledge, pretty sure you saved me $200. I would gladly be a return customer if the need would arise.
Here's my opinion if you would like to share it:
The ice maker in my Kenmore refrigerator quit working in it's third year. My Sears store advised me that I could have 3 or 4 hundred dollars in fixing it, and I may want to just live without it.
So, I gave Don's website a try. I followed his testing instructions and sent him an e-mail with my findings. He quickly responded and confirmed what I needed. The parts and detailed instructions came in 3 days and fixed my problem. I had nearly 100 dollars in it, and less than an hour.
I recommend Don's service to anyone who is comfortable doing simple parts replacement.
Just cranked up the laptop and your receipt and shipping label were already there!
Thank you so much - it is a pleasure doing business with someone who is so helpful and as honorable as
you. I greatly respect and appreciate that!!
Your new 68 year-old admirer,
I appreciate your prompt service. The ice maker showed up Friday afternoon as I was getting home from work. I installed it immediately and it kicks butt. The original one never worked as good as yours does from the day I bought the 4 year old refrigerator from the store. You said it would take 3 days before it got up to speed. The ice bucket was full the next evening even though we were using the ice that it made during the day. It only took 24 hours.
Either I got lucky or you are just good.
as of right now, a mere 18 hours later i have a virtually full ice bin!!
extremely positive feedback left on eBay.
my many, many thanks for your unbelievable support both email, web and via telephone. you are without equal in this world. if i had a hat it would be off to you.
The swap-out of the ice maker was easy! It's now working great. Thank you for making this so easy. And the new ice maker arrived quickly. I wish all my repairs went this well!
All the best,
I wanted to let you know that I installed the solenoid and ice maker this weekend and all appears to be working well. Thank you for your support. Your knowledge and your availability by phone is very valuable and hard to find in today’s business environment.
I want to thank you for your assistance in getting my ice maker working again. I followed your instructions, and within a few hours it was working again. I really appreciate the high level of customer service you provided. From letting me know withing a couple hours of my order that you couldn't ship it until Monday (it arrived Wednesday), to the detailed instructions and willingness to accept a phone call for help if needed, everything you provided was old fashioned customer service that you just don't see very often.
I wasn't sure what the problem was, but assumed it was the ice maker itself (not the sensor or valve). I called a couple of appliance repair places and they wanted a lot of money just to come out. I called a couple of appliance parts places and they wanted aroudn $150 for the part, but also told me once I bought it I could not return it. I found you on eBay and the information you provided helped me troubleshoot it and assure myself it was the ice maker and not the other parts.
Not that it happens alot but if anyone I know mentions having ice maker problems I know who I will refer them to.
It's in and cranking out the ice! Even got my apology kiss from hubby for the insult to "hire a professional", to which I calmly, confidently, respectfully answered: " I AM a proffesional"....relying on your expertise, of course!
Anyhoo, would you like me to send you the broken unit for any reason? I kept your shipping box and would not mind paying shipping if you wanted to harvest some of the working parts.
Thank you again for this service!
All is working perfectly – so nice to have ice again.
Thanks again for your patience with me on the phone, and assisting me with my order.
Great Customer Service – highly recommending you for all friend’s needs.
Followed your instructions to the letter. 24 hours later and I am the proud father of bouncing baby ice cubes. Thanks for all your help. I would be happy to write a recommendation for you and recommend you on Facebook.
John D. Dunn Don,
I got the ice maker as promised on Wednesday and I installed it in about 10 minutes. After only about 1 hour, the ice maker had already dumped 2 loads of ice. The bucket was full within a few days even though folks were taking ice throughout the day. It's quite nice to have this working so well again.
I will certainly provide you as a source to any of my friends who have ice maker issues.
Thanks again for your prompt courteous service. I will make sure and leave positive feedback on ebay.
Hi Don, just got time to install my new icemaker on Tuesday evening, its running like a champ, the tray is full...Thanks....Dave
Installed it Sunday night, and left it off until Monday so I could replace the water filter first. It has been running since Monday night and is making ice normally again. Thanks for the ice maker. I will leave positive feedback on e-bay now. Oh and thanks for the shipping upgrade.
I stumbled across your very helpful website, looking for coherent
advice on troubleshooting my subzero icemaker which had stopped making
ice. The ice that it had been making was intermittent until it
Your step-by-step guide allowed me to rule out both the solenoid and
the icemaker as the culprits.
In the end, the problem was that the ice bin was not fully depressing
the toggle switch on the icemaker itself - so the icemaker was almost
always off - in drawer-open mode - unless the bin just happened to be
in the right position to depress the switch - hence the intermittent
The easy solution was to simply raise the plastic ice bin in the
drawer, so that the edge of the ice bin now fully depresses the toggle
switch when the drawer in closed.
A full ice bin this morning.
And it didn't cost me a thing.
Thank you for providing the most helpful, coherent and idiot-proof on-
line advice that I have ever found on the net.
Thanks for changing the shipping Don. I know you get what you pay for in most things. The thing that drew me to you on ebay is your sincerity in striving for the highest level of customer service. Your detailed instructions are very much appreciated. Others may charge less and offer to ship for free, but if there's any issue at all, tough luck.
I'll most definitely let you know how it works out. I'm sure it will be just great. I can't wait to get the ice maker back in business :)
Take care Don.
Paul Mitchell (I'm using my wife's ebay account)
Everything worked out great. The ice maker showed up in two days. Installed it that night and it started working perfectly. Has been a great experience. Thanks for the great service, and advise. I will be sure to pass on the great experience to any handy person I hear complaining about there refrigerator.
Hi Don - we have ice!
I must comment on your very excellent commitment to pleasing and helping your customers. I thank you for it, and would recommend you and your company very strongly.
Regards - Nancy
Thanks Don Ice maker works great. Like you said it was easy. Had first ice cubes in about 1.5 hrs. It made me feel better that you were available if i had any questions. Wish other places were like that.
Thanks David Don,
The new icemaker is working perfect. Thank you for the help. Your website really helped me. Prior to finding your website, we called a repairman who informed us that he didn't know what was wrong with the icemaker but he could start replacing parts until it was fixed. I wasn't real excited to pay a so called professional to start changing parts. Your website guided me through the trouble shooting steps to narrow down the problem. I just wished I had taken the time to research the problem before calling the repairman.
I just wanted to send you a quick note and tell you how totally pleased I am with not only your equipment but by your service. I got the shipment exactly when you said I would, but the instructions were exactly correct, The installation took all of about 20 minutes and I now have more Ice than I know what to do with. I only wish there were more people who took their business as serious as you do. Not only did you tell me the part number I needed within seconds completely off the top of your head, (and I had the part number with me to insure you were correct), but your knowledge of the product sold and services required was to say the least very impressive.
It was a pleasure to do business with you and I thank you for all your help
My husband and I want to thank you. Our ice maker is perfect. We really appreciate the extra effort you took to make sure we ordered the correct part. And then giving us such detailed installation instructions ensured success. Those extra efforts mean alot!
Tim and Cynthia Williford
Hi Don ,
Sorry I didn't contact you earlier but I installed the ice maker and immediately left town . Now I'm back home and it's GREAT
to have a bin full of ice . The install was as easy as you described and dealing with you was a pleasure . I'd like to wish you and yours a very Happy Holidays!
Thanks , Charles Vollmer
To all those with troubled ice makers:
I would like to express my gratitude to Don and Just Ice Makers. I have dealt with a lot of companies and fly by night scams thru the years. Very rarely have I run across a Person or Company with the Honesty, Integrity and Reliability provided by Just Ice Makers. After calling a appliance repair service out, a $60.00 service call to tell me my Ice maker was broken, also needed a service panel, not in stock and needed to be ordered. Parts should be in less than a week and be a little more than $300.00. After the Tech left I took a shot in the dark and found Just Ice Makers. After my conversations with Don I felt I could do this with his easy step-by-step instructions provided and parts were here in a couple days at less than 1/2 of what I was going to be charged from the repair service. Parts were here and I had it installed in about 20 minutes and never had even attempted this before. I have no reservations whatsoever on recommending Just Ice Makers to my friends,family and whoever could benefit from Don and his professional experience. Please feel free to contact me if you should have any hesitations @ email@example.com If Don could walk me through it..anyone can do it. Thanks again Don and I do hope we can do business in the future.
- Dewey Beagle
Thank you for all of your help with my ice maker issues. I received the ice maker today and with your great instructions I had it and the control boards installed quickly and ice in the bin is a very short amount of time. Your quick communications and your fast service along with the great instruction made this project go perfectly. Thank you again.
Dear Don, I ordered on Friday and received by Monday mid-morning, how'd that happen so fast to Hawaii!!?? By that afternoon I had ice! As per your instructions I set both to be transferred parts aside. Upon its arrival I attached the "shut-off arm" and the included wiring harness. At first I apparently did not insert the arm in correctly and consequently did not allow the ice maker to cycle properly thus wasn't discharging the ice. I removed the maker again and reattached the arm and harness. It cycled perfectly then... It's been 5 days now, and I have already been able to store a couple bags of ice for my daughters weekend soccer game. You got a good thing going here Don! It has been a seamless experience ordering from you, and with my order originating from Hawaii that means a lot. Keep up the good work! ALOHA...Curtis Shimatsu -
Dear Don, This transaction has been excellent from beginning to now. The retail company was going to charge $355.00 for a new ice maker for my 2003 side by side refrigerator. Needless to say, I declined their offer. I found you on eBay. That was very fortunate for me. You not only sold an ice maker to me, you spoke with me several times on the phone and via email giving me detailed instructions on how to remove the old ice maker and install the new one. At your own expense, you phoned me 3 times. When ice wasn't dropping right away, I thought my installation had gone wrong. You assured me I did nothing wrong and that if we didn't have ice within a couple of hours that you would send another ice maker priority mail. Doing business with you reminds me of the way the consumer was treated 50 years ago, with respect and with honesty. Don, I am a 67 year old women who has never installed an ice maker, nor did I believe I could. Thank you for your honesty, your genuine caring and your Platinum treatment of the buyer. I would be happy to tell any buyer of the excellent experience I have had doing business with you. Sincerely, - Terri Denman, Boulder City, Nevada
Regarding Just Ice Makers products and Service: I recently purchased an ice maker because my Maytag quit producing ice cubes. Once my order was placed, I received a very nice email from the merchant stating that he had received payment; an ETA on my ice maker and most importantly, an offer to assist me in the install. This is extremely rare and very much appreciated.I received the ice maker a day ahead of the promised date and not knowing where to begin, contacted the vendor and accepted his offer for assistance. He was extremely helpful and provided me with very basic instructions that allowed me to install the ice maker by myself. The most important item about my transaction with this particular merchant was the promised me that the purchase wasn't complete until my ice maker produced ice cubes. I'm happy to report that I have ice cubes and I'm very happy with the service I was provided. I highly recommend this merchant not only for the timeliness of his delivery, but the added touch of customer service. - Deedie
Don, It's working great now except for one problem. Last night we were woken up about every 2 hours to the sound of ice falling into the tub. Can you fix that problem? Just kidding of course. We are thrilled to finally have ice and the rumbling was actually music to our ears. I really do appreciate all of your help. I'm on my way to leave SUPERB feedback right now. Your support was WAY beyond expectations. Thanks again,- Dan
Dear Don, I received the ice maker yesterday. It has been working great and making ice since it was installed. Thank you for the extra communication and working with me to make sure it was what I needed.... Thanks, - Scott
HI Don! Just to let you know the ice maker works great. I really appreciate you helping my husband get one that works. It has been 2 years since we had one. I really missed it. Thanks, again. - Lisa
Aloha Don- received the i/m yesterday and installed this morning.....have my first batch of ice! Works fine....appreciate all the good work and install instructions. You are the go to guy for ice makers! I will log on to EBAY and provide 5 star review...much aloha, -Larry
Dear Don, I got my instructs within an hour of talking to you and my parts 48 hours later. The installation was a breeze. I had ice in 2 hours. Thank you for everything you are a man of your word. I am sorry not to leave this on the E bay site but I could not find a way to do it since I paid with credit card Sincerely, Tony Smith
Hi Don Well received the Ice Maker Friday installed it Friday night and it is making ice. I will send the broken one out today, I want to thank you for the hard work on making this rite I'm in the customer service business as well and there is not to many of us left that take care of our customers, I salute you sir keep it up and i will send positive feed back. Thank You Stephen Porter
Dear icemakerrepairservice, Hi. I just wanted to thank you for the additional information that you provide to all of us in the Ebay community. Your trouble shooting suggestions saved me from having to buy a new ice maker. The water inlet was clogged and the ice maker was fine. If it wasn't for your advice I wouldn't have known how to check it. Thank you so much! Cara - arking9519
Don , I received, installed and all is back to normal!Thanks for great service and value. I will be ordering an ice maker for a friend as soon as I know the refrigerator model. Thanks again, Steve,
Hello Don, The ice maker is producing cubes…….so the solenoid and ice maker install went well (whew!). I really appreciate your very positive and strong focus on customer service. I will definitely send friends to your website when they have an issue. Have a great weekend, Jeff
Don, I wanted to thank you for your help in ensuring we ordered the correct parts. Everything was just as described and right on time. Directions were easy to follow and the installation of all three components went smoothly. Works like a charm. Again thank you for everything. Sincerely, Dennis
Hi Don, The install was painless and we have been making ice since Saturday. The unit arrived right on time. Thanks for the awesome support and follow through! -Mike Sent from my iPhone
Dear Don, Thank goodness for business owners such as yourself who look out for the customer. We received our ice maker yesterday afternoon and had it installed in a short amount of time. Your instructions were easy to understand and we are now turning out ice in style! We certainly know who we will recommend and where we will go if we ever have repair concerns again. Thank you, thank you, thank you! Sincerely, Katharyn Blades, Alberta Canada
Hi Don Just wanted to let you know that the ice maker is working! We had ice in about two hours! Thanks again for all your help. Cindy & Carl
Don, I can't thank you enough for your professionalism from start to finish. I'm still shocked how quickly that thing got here. I installed it this morning and it seems to be working as it should. It has made a few loads. I did have to prime it since it did not pull water right after the install, but I poured water in, took my son to Walmart and the grocery store and once we got back we had ice. Thank goodness. I was tired of dragging bags home from the store. Thanks again for the great service. avabee3504 Dave Rickelton
Hi Don; Just wanted to drop you a note if thanks!! Your expertise in ice makers is truly amazing!I installed the new ice maker per your perfect, easy to follow directions and we once again have "ice"!!Again, thanks for your help! I will pass along your info to anyone who also needs help with their ice makers!!
Hi Don, Joe here from just outside of the Philadelphia area. ( ANIA215 ) I wish to take this time to say YOU ARE THE MAN!!!!, I rec'd my unit the other day and installed it within minutes, even after working a 12 hour day, it was a real simplified process and your Instructions are impeccable, clear to understand. When I was shopping for a new unit, your listing is what caught my eye, ALL THOSE GREAT, NOTHING BUT GOOD FEEDBACKS had me sold with you immediately. It's Great living in this Country, and to know that there's still Honest good down to earth people like yourself willing to help others is FABULOUS. I'm a very happy Customer and am happy that you fully understand that in order to be a successful Business man, Customer satisfaction is number one, treat a Customer like a Customer wants to be treated, and you'll have the Customer for life and receive many good recommendations from those Customers. So I say, Thanks again, up and running, and loving it. Best Regards to you my Friend. Joe
Dear just-ice-makers, Don-- I just want to thank you for your devotion to your customers. I have never had an ebay experience like you provided. Your customer service far exceeded what I expected and I only wish more companies treated their customers as well as you. From the beginning, you diagnosed the problem and then explained verbally and through email the exact procedure of installation-- which might I add, saved me AT LEAST $200.00 in parts alone, not including a service call and labor charges. I will save you in my favorites and recommend you to anyone with a similar problem. Thank you once again and God bless you! - rene5373
Don, Your eBay feedback shows that you go the extra mile for your customers, and I now see that firsthand. I will gladly pay for the wire harness and shipping. Thank you again for your help. Regards, Barry.
Dear just-ice-makers, Thank you for your five star service. I own a small automotive repair shop and I have just received from you the quality of service that I strive to give to my customers. Your listing was very informative and easy to understand. Your prices were reasonable and your shipping was lightning fast. I've got ice and you've got a customer. I almost hope that this ice maker fails prematurely just so I can do business with you again. Thank you very much for an immaculate ice making experience, Michael and Regina Bacon, Monroe, Georgia.- reggieleig
Hi Donald, this is Jason from Arizona. Your diagnostics of my ice maker was right on. The fix was just installing a new valve pump. Your item arrived and you talked me through what to do so when I got the product I installed it with no hitches. I was SOO happy to hear ice drop again into my ice maker. Thank you so much, you saved me a lot of money and it was not hard to do it myself at all. I felt so awesome knowing I fixed this myself and saved money but do know I could not have done it without talking to you. Thank you SOO much and I will always deal through you if anything ever happens again. Sincerely -Jason
Hi Don, Sorry it took me so long to leave feedback. I left positive feedback, of course. Unfortunately they only allow a choice of 5 Stars. I would have given you at least 12 stars. I wish more eBay sellers were as easy to deal with, and get a hold of!!! I was afraid after money was received, that the customer service was going to end. Well, was I wrong! Not only did you call me back during the install, you stayed on the line the whole time. I wish my car mechanic would do that, I'd save thousands. It's rare to find someone to go above and beyond the call of duty, it even more rare to find someone to do that after the money is in hand. And for that i thank you. Everything is working 100%, the crashing of the ice into the bin was like a new years eve count down. I just wanted to celebrate (good times) I wish you all the best.You are truly a good man. It was a pleasure doing business with you. I almost want to say, i can't wait to do business again!!!Thank you for all of your assistance, patience & understanding. Sava Dee Toronto, Ont. Canada
Dear just-ice-makers, Don, Thanks so much for the ice maker. We have a full tray of ice and it is working great and I felt great being able to install it on my own and your instructions allowed me to do that. You were so helpful and you are in my opinion the best and only person that anyone should buy their replacement ice maker from. So thanks so much. Mac - macunr
- Don, When my ice maker went out, I would have never imagined that I would replace it myself. The only reason I went on ebay was to price a replacement ice maker so that I would get an idea how much a local contractor might fleece me for the repair/replacement charges. When I read the overwhelmingly positive comments on your site, and everyone's confirmation (especially from you) that do-it-yourself replacement is not difficult to do, it gave me a confidence that I would not have to hire someone to do this for me. I am a 50 year old female; I'm not usually a do-it-yourselfer, but I'm astute and feel I am able to conquer many easier repair tasks. However, I would NEVER have taken on an ice maker replacement without reading the comments from your customers and without your assurances. We spoke several times prior to installation - first to confirm the proper parts required and then to get clarifications on the actual install process after reading your instructions. You were always very easy to work with and willing to help me. You made it clear that my absolute satisfaction is your total goal! I installed the ice maker and the control board in about 45 minutes (it may not have otherwise taken me so long, but I took the opportunity to clean the freezer above and around the ice maker once the old one was removed, as it looked kind of moldy.) I had to prime the ice maker, but that was all it took to get the system going, and it's been going ever since. My husband and I are thrilled. You are by far the most awesome vendor, not just on ebay, but that I've ever worked with. Your customer service is amazing. I really appreciate the additional warranty you provide! I will refer you, without hesitation, to anyone who needs an ice maker. They say, "if it's too good to be true, it isn't", but you are! Thanks for a great transaction. -Regards, Karen